McAfee took its time in whitelisting Winpatrol in its AV updates (over a week).
BillP, creator of WinPatrol, tweeted and pleaded, finally someone at McAfee listened, but they were not so prompt.
WinPatrol blames McAfee for lost businessQuote:
Security software firm WinPatrol has criticised McAfee for a tardy response to a false positive problem that it claims might have lost it business.
WinPatrol Developer Says McAfee False Positive Affected His BusinessQuote:
Bill Pytlovany, the creator of WinPatrol, blames McAfee for lost customers after the security giant was inexplicably slow in resolving a false positive incident.
WinPatrol is a HIPS-type application, which makes use of several behavioral sensors to detect and block potentially malicious software.
...
According to Mr. Pytlovany, on October 2, McAfee's anti-malware products started detecting the new WinPatrol installer as being infected with a threat called Artemis!4FAE1D776481.
Judging by the name this was a generic detection triggered by the company's Artemis technology.
The developer managed to report the affected file as a false positive to McAfee and was informed on October 6 that the sample was forwarded to the company's researchers in India for a more in-depth analysis.
The antivirus vendor eventually whitelisted the file on October 10, eight days after it started detecting it and around a week after it was reported to them. ...
Posted: Mon Oct 11, 2010 8:54 pm 
