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WinPatrol blames McAfee for lost business


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 PostPosted: Mon Oct 11, 2010 8:54 pm   
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McAfee took its time in whitelisting Winpatrol in its AV updates (over a week). :roll:

BillP, creator of WinPatrol, tweeted and pleaded, finally someone at McAfee listened, but they were not so prompt. :(

WinPatrol blames McAfee for lost business

Quote:
Security software firm WinPatrol has criticised McAfee for a tardy response to a false positive problem that it claims might have lost it business.


WinPatrol Developer Says McAfee False Positive Affected His Business

Quote:
Bill Pytlovany, the creator of WinPatrol, blames McAfee for lost customers after the security giant was inexplicably slow in resolving a false positive incident.

WinPatrol is a HIPS-type application, which makes use of several behavioral sensors to detect and block potentially malicious software.
...

According to Mr. Pytlovany, on October 2, McAfee's anti-malware products started detecting the new WinPatrol installer as being infected with a threat called Artemis!4FAE1D776481.

Judging by the name this was a generic detection triggered by the company's Artemis technology.

The developer managed to report the affected file as a false positive to McAfee and was informed on October 6 that the sample was forwarded to the company's researchers in India for a more in-depth analysis.

The antivirus vendor eventually whitelisted the file on October 10, eight days after it started detecting it and around a week after it was reported to them. ...


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 PostPosted: Mon Oct 11, 2010 9:29 pm   
You are kiillllling-a my bizinisss!
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I wonder if any of McAfee's customers reported the false positive. I've never reported one to McAfee, but I've found other vendors very prompt when you use the reporting mechanism incorporated in the products themselves.


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 PostPosted: Wed Oct 13, 2010 5:35 pm   
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I don't know about McAfee end users, but I bet they got several false reports from users who may not even know what WinPatrol is.

I am glad that is cleared up now even if it took over a week.


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