Contact Sweeps Sites – Get in Touch

Got a question about a sweepstakes casino, a correction to flag, or something you'd like us to look into? This page explains how to reach Sweeps Sites and what to include so we can actually help.

What we can and can't help with

Sweeps Sites is an independent research and comparison site covering sweepstakes and social casinos. We're not one of the platforms listed on this site, so we can't access your account, process a redemption, verify your identity, or resolve a payment issue. Those requests need to go directly to the operator you signed up with — usually through the support or help section inside their own site or app.

What we're well placed to help with:

Corrections or updates to information on our reviews and comparison tables
Questions about how we assess and rank the sites covered on Sweeps Sites
Suggestions for a sweepstakes or social casino we haven't covered yet
General questions about how the sweepstakes model works, including Gold Coins, Sweepstakes Coins, and no-purchase entry
Feedback on the site itself, including anything that reads unclear or out of date

Account, billing, or redemption issues

If your question relates to an existing account — a deposit, a redemption request, identity verification, a bonus that hasn't credited, or a login problem — that has to be resolved by the platform itself, not by us. Every reputable sweepstakes casino publishes its own support contact, usually through live chat, an in-app help centre, or a support email included in your welcome or verification correspondence. Look there first, since they're the only ones with access to your account details.

If you're unsure whether a redemption threshold, verification requirement, or state restriction applies to you, the operator's own terms and conditions are the authoritative source — we can point you toward general information, but we can't confirm account-specific eligibility.

Before you get in touch, a few things worth knowing

A lot of the questions we receive are already answered elsewhere on the site, so it's worth checking these first:

General background on the sweepstakes model, dual-currency play, and how prize redemption typically works is covered in our reviews of individual platforms
If you're concerned about your own play, our Responsible Gambling page has resources and things to consider
Our Terms and Conditions page explains how this site operates, including our affiliate relationships
You can read more about who we are and how we approach reviews on the About Us page

How we handle commercial relationships

Sweeps Sites may earn a commission when readers sign up with a platform through links on this site. That arrangement does not influence which sites we cover, how we rank them, or what we say in a review. If you're contacting us about a listing, a correction request is treated the same way regardless of whether that platform is an advertising partner.

A note on eligibility and availability

Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this model entirely. Operators also decide for themselves which states they serve, and that list can change. If you're writing to ask whether a particular platform is available where you live, or whether you meet the age requirement (commonly 18+, though some operators set the bar at 21+), the fastest and most reliable answer is the operator's own eligibility page, since it reflects their current terms rather than a snapshot we've published.

What to include when you write in

To help us respond usefully:

Name the specific page or platform your question relates to
Explain clearly what's inaccurate, missing, or unclear
Avoid sharing sensitive personal details, account numbers, or identity documents — we have no way to action them and can't verify or protect that information
If you're reporting an error, a link to where you saw it helps us fix it faster

We read every message that comes in, though we can't always guarantee a personal reply, particularly for account-specific issues that sit outside what an independent comparison site can resolve. For anything relating to your own play, the Responsible Gambling page is a good place to start.